Legal & Compliance

Complaints Policy
We are committed to delivering the highest level of service, but if something does go wrong, we aim to work swiftly and fairly to put it right.

By letting us know when you have a problem, we can work with you to understand what’s happened.

Click here to view our lettings office complaints procedure.
Click here to view our sales office complaints procedure.

These easy-to-use guides tell you how to make us aware of your views so that we can address any concerns you may have, quickly and professionally.

Transparency with Referral Fees
We may recommend that our customers use the services of a panel of carefully selected third party providers. Should you decide to use any of the services introduced by us then you should know that we may receive a referral fee from them for the introduction. To confirm what the referral fee amounts would be, please reach out to the branch directly.

Please note that you are under no obligation to use any of the services of these recommended providers.

All staff and our specially chosen partner suppliers work hard to ensure that our customers consistently receive the right level of service and the results that they are looking for.